Privacy Policy

1. Introduction

Welcome to Roliin Films Private Limited ("Roliin", "we", "our", or "us"). We operate www.roliin.com and provide premium Paint Protection Film (PPF) installation services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, register an e-warranty, or contact us.

2. Information We Collect

2.1 Information You Provide Directly

• Full name
• Phone number
• Email address
• Vehicle and registration details
• Appointment preferences
• Messages and enquiries

2.2 Automatically Collected Information

• IP address and browser information
• Device and operating system data
• Website usage and navigation behaviour
• Cookies and analytics technologies

2.3 Third-Party Sources

• Meta (Facebook / Instagram) lead forms
• Google Analytics data
• WhatsApp Business interactions

3. How We Use Your Information

• Respond to enquiries and appointments
• Manage PPF bookings and e-warranty registrations
• Send updates via SMS, WhatsApp, or email
• Improve website performance and customer experience
• Run Meta and Google advertising campaigns
• Prevent fraud and misuse
• Comply with legal obligations

4. Sharing of Information

We do not sell your personal information. Information may only be shared with trusted service providers, advertising platforms, or authorities when legally required.

4.1 Service Providers

• CRM platforms
• Hosting and analytics providers
• Email and SMS providers
• WhatsApp communication tools

4.2 Advertising Platforms

We may share hashed or anonymised data with Meta and Google to improve ad targeting and campaign performance.

5. Cookies & Tracking Technologies

• Essential Cookies – Required for website functionality
• Analytics Cookies – Understand visitor behaviour
• Marketing Cookies – Improve advertising relevance

6. Meta Pixel & Lead Ads

We use Meta Pixel and Meta Lead Ads to analyse campaign effectiveness, track visitor behaviour, and improve marketing performance.

7. Data Retention

• Lead data: Up to 2 years
• E-warranty data: Warranty duration + 1 year
• Support records: Up to 3 years
• Analytics data: Based on platform retention policies

8. Data Security

We implement industry-standard security measures including HTTPS encryption, access restrictions, and internal data protection practices.

9. Your Rights

• Request access to your personal data
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communication
• Withdraw consent where applicable

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.

11. Third-Party Links

Our website may contain links to third-party websites including Facebook, Instagram, and YouTube. We are not responsible for their privacy practices.

12. Changes to This Privacy Policy

We may update this policy periodically. Continued use of our services after changes means you accept the updated policy.